Shipping policy

SHIPPING & DELIVERY POLICY

ENJOY FREE SHIPPING WORLDWIDE We are pleased to offer complimentary standard shipping on all international and domestic orders over $30.

Estimated Delivery Times

  • UNITED STATES (Domestic)

    • Standard Shipping: 7 - 15 Business Days

    • DHL Standard: 3 - 7 Business Days

    • Expedited (DHL/FedEx Express): 3 - 5 Business Days

  • INTERNATIONAL ORDERS

    • Standard Shipping: 9 - 21 Business Days

    • Express Shipping (DHL/FedEx): 3 - 10 Business Days

Order Processing & Tracking

Once your purchase is confirmed, our team will prepare and dispatch your package within 48 hours (please note that bespoke or customized items may require additional processing time).

As soon as your order leaves our facility, an automated shipment confirmation containing your tracking number will be sent via email (or SMS, if you opted in at checkout). If you do not see this email in your inbox, please kindly check your spam or junk folder.

 Shipping Insurance: For your peace of mind, we partner with Route or other insurance to offer optional third-party shipping insurance. This service protects your package against loss, damage, or theft during transit. You can easily add Route protection to your order directly on the checkout page.

For any immediate questions regarding your delivery, please contact us at: service@thegicshop.com.

CANCELLATIONS, RETURNS & EXCHANGES

Order Modifications

Should you need to cancel or modify your order, please notify us immediately at service@thegicshop.com. While we will do our absolute best to accommodate your request, we cannot guarantee any changes once an order has entered our fulfillment system.

14-Day Return Window

We want you to love your purchase. If you are not completely satisfied, we accept returns and exchanges within 14 days from the date of delivery, subject to the following criteria:

  • Items must be completely unworn, unused, and in pristine, resalable condition.

  • All original packaging must be included and intact.

  • Unless the item received is defective, faulty, or incorrect, original shipping fees and return postage costs are non-refundable.

To initiate a return or exchange, please reach out to service@thegicshop.com. Our support team will respond to your request within 24 business hours.

Promotional & Sale Items

Please note that all items purchased on sale or during promotional events are eligible for exchange or store credit only. We do not issue cash refunds for discounted merchandise.

INTERNATIONAL DUTIES & TAXES

GIC proudly ships to over 220 countries worldwide. When ordering from outside the United States, Canada or China, please be aware that the recipient acts as the importer of record and must comply with all local laws and regulations of the destination country.

  • Customs Fees: International shipments may be subject to import taxes, customs duties, and brokerage fees levied by your country's customs department. These charges are typically assessed once the package arrives and are the sole responsibility of the recipient.

  • Refused Shipments: Customs policies vary greatly by region. If a shipment is refused due to unexpected import fees, the total cost of the order—including all original and return shipping charges—will not be refunded.

  • Tax Valuation: Please note that orders placed under any discount or sales promotion will be declared at their true commercial value rather than a zero or 100% discounted rate.

To prevent customs delays, we highly recommend:

  1. Providing an accurate phone number at checkout so local couriers or customs officials can contact you easily upon arrival.

  2. Responding promptly to notifications from carriers. Most international couriers will only hold a package for 5 days before abandoning it or returning it to the sender.

TERMS & CONDITIONS

  • Extended Regions: Shipments destined for Alaska, Hawaii, the US Virgin Islands, and Puerto Rico may incur additional transit times and shipping fees.

  • Inventory Availability: In the rare event that an item is out of stock, we will issue store credit automatically. Cash refunds for out-of-stock items are available upon request.

  • Operations: GIC processes and ships orders Monday through Friday. Our fulfillment center is closed on weekends and major holidays.

  • Fraud Prevention: GIC reserves the right to cancel any order flagged as suspicious or potentially fraudulent. All fraudulent activities will be documented and reported to the relevant authorities.

  • Delivered Packages: GIC is not liable for packages that are officially marked as "Delivered" by third-party carriers (including USPS, Canada Post, DHL, UPS, or FedEx) but are misplaced or stolen post-delivery.

  • Fulfillment Disputes: Any discrepancies, missing items, or fulfillment issues must be reported to our customer service team within 14 days of the marked delivery date.