Refund policy

RETURN & REFUND POLICY

Last Updated: September 14, 2026

Thank you for shopping with THE GIC SHOP.

This Return & Refund Policy applies to eligible purchases made through thegicshop.com and explains our rules regarding order cancellation, returns, refunds, damaged or defective products, delivery issues, and other after-sales matters.

THE GIC SHOP is operated by HONG KONG GOOD LUCK INDUSTRY LTD.

For all return and refund requests, please contact:

support@thegicshop.com

Please read this Policy carefully before placing an order.

1. 14-Day Return Period

Eligible products may be submitted for a return request within 14 calendar days after delivery.

For purposes of this Policy, the delivery date is the date on which the applicable shipping carrier's official tracking system records the shipment as Delivered.

The 14-day period begins on that date.

Return requests submitted after the applicable 14-day period may be refused unless otherwise required by mandatory applicable law.

Submitting a return request within 14 days does not automatically guarantee approval. All returned products must satisfy the eligibility requirements described in this Policy.

2. Order Processing and When an Order Is Considered Shipped

Orders generally enter processing within 48 hours after successful payment.

For purposes of cancellation and return handling under this Policy, an order will generally be considered shipped once valid tracking information for the order becomes available through the applicable carrier's official tracking system.

Before tracking information becomes available, an eligible non-customized order may generally be cancelled in accordance with Section 10 of this Policy.

Once tracking information has become available, the order will be handled as a shipped order.

3. Minimum Value for Returns

Only eligible orders with a merchandise value greater than US$10 may be submitted for a standard return request.

The following products or transactions are excluded from the standard return program:

  • Trial or sample products;

  • Products previously returned or exchanged;

  • Products provided entirely free of charge;

  • Complimentary gifts;

  • Products expressly identified as Clearance, Final Sale, or otherwise non-returnable.

Promotional discounts or ordinary discount codes do not, by themselves, make an otherwise eligible product non-returnable unless the product is specifically marked as Final Sale or Clearance.

4. Non-Returnable and Non-Refundable Products

The following products are not eligible for standard return or refund:

Customized and Personalized Products

This includes, without limitation:

  • Custom jewelry;

  • Personalized jewelry;

  • Engraved products;

  • Name pendants;

  • Photo pendants;

  • Products manufactured or modified according to a customer's individual specifications;

  • Products for which the customer requested a special length, size, color, engraving, design, configuration, or other customization.

Used or Damaged Products

Products cannot be returned if they have been:

  • Worn;

  • Used beyond reasonable inspection;

  • Scratched;

  • Damaged;

  • Stained;

  • Contaminated;

  • Altered;

  • Repaired by an unauthorized party;

  • Otherwise returned in a condition materially different from the condition in which they were delivered.

Incomplete Returns

Products may be refused if they are returned without required:

  • Original packaging;

  • Product tags;

  • Cards;

  • Certificates or documentation supplied with the product;

  • Accessories;

  • Included components.

Earrings and Stud Earrings

For hygiene reasons, earrings and stud earrings are not eligible for return or exchange, except where mandatory applicable law requires otherwise or where THE GIC SHOP confirms that the product was defective or incorrectly supplied.

Bundles With Missing Gifts

Where a promotional gift or complimentary item formed part of an order or bundle, all such items must be returned together.

A return may be rejected or the value of the missing item may be deducted where a required promotional gift has been lost, retained, or otherwise not returned.

5. Return Options After Delivery

For an eligible return requested within the applicable 14-day return period, customers may request:

  • A refund to the original payment method; or

  • THE GIC SHOP Store Credit.

After an order has been delivered, THE GIC SHOP generally does not process direct product exchanges through the standard return system.

If a customer wishes to purchase a different product, color, size, or model, the customer should complete the applicable return process and place a new order.

Size-related requests are subject to the additional rules in Section 12.

6. Changes Before Shipment

Before an eligible order is shipped, customers may contact THE GIC SHOP to request:

  • Cancellation;

  • A change to the order;

  • A different eligible product;

  • A different eligible size or color;

  • Store Credit;

  • A refund to the original payment method.

Such requests must be made before valid tracking information becomes available on the carrier's official tracking system.

Changes remain subject to inventory availability and the status of order processing.

Customized products are governed separately by Section 11.

7. Customer-Initiated Returns

A customer-initiated return includes circumstances where the product is not defective and THE GIC SHOP has fulfilled the order correctly, but the customer:

  • No longer wants the product;

  • Changes their mind;

  • Selects the wrong size;

  • Selects the wrong color;

  • Orders the wrong product;

  • No longer likes the product;

  • Otherwise chooses not to keep an eligible product for a reason unrelated to an error by THE GIC SHOP.

Before Shipment

If an eligible non-customized order is cancelled before shipment, the amount paid may be refunded to the original payment method or converted into Store Credit.

Where a bank, payment processor, card network, or other payment provider charges a processing fee that is not returned to THE GIC SHOP, the actual non-refundable payment processing cost may, to the extent permitted by applicable law, be deducted from a customer-initiated cancellation.

After Shipment

For a customer-initiated return after shipment, a US$10 return shipping charge may be deducted from the refund where the customer did not purchase an applicable optional return protection or worry-free return service.

The customer must follow the authorized return procedure described in this Policy.

8. Errors Caused by THE GIC SHOP

The following may qualify as a THE GIC SHOP fulfillment or product issue:

  • The wrong product was shipped;

  • The product contains a clear manufacturing defect;

  • One or more paid products are missing from the shipment.

Customers must provide sufficient evidence to allow us to verify the claim.

This normally includes clear, high-definition photographs and/or video evidence showing the product, packaging, order contents, and relevant issue.

After verification, THE GIC SHOP may offer the customer one of the following remedies, depending on the circumstances:

Option A — 30% Partial Refund

The customer keeps the affected product and receives a refund equal to 30% of the applicable product purchase price.

Option B — Full Return and Refund

The customer returns the affected product in accordance with THE GIC SHOP's instructions and receives a full refund of the applicable product purchase price after the authorized return is completed.

Where THE GIC SHOP confirms that the return resulted from our error, authorized return shipping costs will not be charged to the customer.

Option C — 40% Store Voucher

The customer keeps the affected product and receives an electronic THE GIC SHOP voucher equal to 40% of the applicable product purchase price, which may be used toward a future eligible purchase on thegicshop.com.

The available remedy may depend on the nature of the problem, product condition, available evidence, inventory, shipping feasibility, and applicable mandatory law.

9. Shipping Damage

If a shipment or product appears to have been damaged during transportation, the customer must contact:

support@thegicshop.com

within 24 hours after delivery.

To assist us in investigating a shipping damage claim, customers should retain all packaging and provide:

  • Photographs of the external shipping package;

  • A clear photograph of the shipping label;

  • Photographs of the affected product;

  • Clear video showing the damage; and

  • Where reasonably available, a complete unboxing video showing the package being opened.

Customers should not discard the packaging before the claim has been reviewed.

Failure to preserve reasonable evidence may limit our ability to verify the cause of damage or pursue a claim with the carrier.

Nothing in this section limits rights that cannot legally be waived under applicable law.

10. Order Cancellation

Except for customized or personalized products, an eligible order may generally be cancelled before tracking information becomes available through the applicable carrier's official tracking system.

Once valid tracking information is available, the order will be treated as shipped and the standard return rules will apply.

Cancellation requests should be submitted as soon as possible to:

support@thegicshop.com

THE GIC SHOP cannot guarantee that a cancellation request received after fulfillment processing has advanced will be completed before shipment.

11. Customized and Personalized Orders

Customized and personalized products are produced specifically for the customer and are subject to special cancellation rules.

A customized order may generally be cancelled within 12 hours after the order is placed, provided production has not already begun.

Once production has started, a customized or personalized product cannot normally be cancelled, returned, or refunded.

This includes products involving:

  • Custom names;

  • Custom photographs;

  • Engraving;

  • Custom measurements;

  • Custom chain lengths;

  • Custom ring sizes;

  • Custom colors;

  • Customer-selected configurations;

  • Other customer-specific production requirements.

If a customized product must be remade because the customer selected an incorrect size or specification, additional production and shipping charges may apply.

Mandatory statutory rights remain unaffected where applicable.

12. Size Selection

Customers are responsible for reviewing applicable size information before placing an order.

If a customer selects the wrong size for an eligible non-customized ring, chain, or other product, THE GIC SHOP may allow the customer to return the eligible product and obtain the appropriate size, subject to availability.

A US$10 shipping charge may apply to customer-requested size changes.

Customized or personalized products cannot be returned because the customer selected an incorrect size.

If THE GIC SHOP agrees to remake a customized product in another size, the customer will be responsible for the applicable remake and shipping costs.

13. Refund Processing Time

Once an authorized returned product has been received by THE GIC SHOP and successfully inspected, we normally complete our return inspection within 2 business days.

After approval, the applicable refund will be submitted to the original payment provider or issued as Store Credit, depending on the selected and approved refund method.

The time required for funds to appear in a customer's account is controlled by the applicable:

  • Bank;

  • Credit card issuer;

  • Payment processor;

  • Digital wallet provider;

  • Financial institution.

THE GIC SHOP cannot control third-party banking or payment processing times after a refund has been successfully submitted.

We will provide reasonable assistance where a customer experiences an unusual refund delay.

14. Refund Amounts

Customer Responsibility

Where the return is caused by a customer's change of mind, incorrect selection, size error, color preference, or similar customer-side reason, and the customer has not purchased an applicable optional return protection service:

US$10 may be deducted from the refund as the applicable return shipping charge.

Any actual non-refundable payment-processing fees charged by a bank or payment provider may also be treated in accordance with Section 15 and applicable law.

THE GIC SHOP Responsibility

Where THE GIC SHOP verifies that a return is required because we shipped the wrong product, supplied a product with a clear manufacturing defect, or failed to include a paid product, an approved full return refund will not be reduced by the standard US$10 return shipping charge.

15. Payment Processing Fees

Where a refund results from an error for which THE GIC SHOP is responsible, an approved full refund will be processed without deducting payment processing charges from the customer.

Where a cancellation or return is initiated solely by the customer, any payment processing, banking, card-network, currency conversion, or transaction fee that is actually charged to THE GIC SHOP and is not returned by the applicable provider may be deducted from the refundable amount only to the extent permitted by applicable law.

THE GIC SHOP will not impose an arbitrary payment processing charge unrelated to an actual applicable cost.

16. Packaging and Return Condition

Customers should return products using the original packaging whenever reasonably possible.

Where an eligible returned product is received with its required original packaging in acceptable condition, THE GIC SHOP does not charge a standard restocking fee.

Where required packaging has been materially damaged, discarded, or is missing, THE GIC SHOP may charge up to US$10 as a replacement packaging fee, where permitted by applicable law.

This provision does not permit the return of a product that is otherwise classified as non-returnable under this Policy.

17. Promotional Gifts

Where an order included a free gift, promotional item, complimentary product, or other bundled benefit, the gift must normally be returned together with the purchased product when the underlying transaction is returned for a refund.

Free gifts themselves do not have independent cash value for refund purposes.

If a required promotional gift is missing, THE GIC SHOP may refuse the return or deduct the reasonable value of the missing promotional item from the refund, where permitted by applicable law.

18. Normal Wear Is Not a Product Defect

Jewelry is subject to ordinary wear during use.

The following conditions generally do not qualify as manufacturing defects and are not, by themselves, valid grounds for a product-quality refund:

  • Gradual fading or wear of plating;

  • Ordinary scratches;

  • Discoloration caused by chemicals;

  • Damage resulting from sweat or perspiration;

  • Damage resulting from perfume, cosmetics, cleaning agents, chlorine, or similar substances;

  • Broken chains caused by pulling, stretching, or excessive force;

  • Damage caused by impact or collision;

  • Damage resulting from improper storage;

  • Damage caused by failure to follow product care instructions;

  • Other damage resulting from misuse, improper handling, or ordinary wear and tear.

Customers should follow THE GIC SHOP's jewelry care instructions and Warranty Policy.

19. Incorrect Address, Refused Packages and Failed Delivery

Customers are responsible for providing accurate and complete delivery information.

If delivery cannot be completed because of circumstances including:

  • An incorrect address;

  • An incomplete address;

  • The customer refusing delivery;

  • The customer failing to collect the package;

  • The carrier being unable to contact the recipient;

  • Repeated unsuccessful delivery attempts;

THE GIC SHOP may attempt to contact the customer by email, telephone, or other available contact method.

If the delivery issue remains unresolved for 14 days, the shipment may be treated as closed for purposes of THE GIC SHOP's standard delivery-support process, subject to the carrier's tracking information and applicable law.

Where a package remains available for re-delivery and the customer requests another delivery attempt after the applicable holding period, THE GIC SHOP may charge a US$20 storage, handling, and re-delivery fee.

If the customer does not request re-delivery and the shipment is returned to us, a US$10 holding or handling charge may be deducted from any otherwise approved refund, together with other actual non-refundable costs where permitted by law.

This provision does not mean that a package that was never physically delivered will automatically be deemed legally delivered where applicable mandatory law provides otherwise.

20. Packages Marked “Delivered” but Not Received

If the carrier's official tracking system shows a package as Delivered but the customer reports that the package cannot be located, the customer should contact THE GIC SHOP as soon as possible.

THE GIC SHOP may assist the customer in opening an investigation with the applicable shipping carrier.

Depending on the circumstances, we may request additional information or supporting evidence.

A carrier status of “Delivered” does not automatically guarantee a refund or replacement.

Each claim will be reviewed individually based on:

  • Carrier investigation results;

  • Delivery records;

  • Available GPS or delivery confirmation data;

  • Signature records, where applicable;

  • Customer-provided evidence;

  • Other relevant circumstances.

21. Customs Duties and Import Taxes

For destinations currently served by THE GIC SHOP, customs duties and import taxes, where applicable, are generally included in the purchase price or shipping arrangement unless the product page, checkout page, or other applicable notice expressly states otherwise.

Customers should review the information displayed during checkout before completing their purchase.

Where extraordinary governmental charges, local collection fees, or other costs outside the ordinary shipping arrangement arise, THE GIC SHOP will handle the matter in accordance with the applicable shipping terms and mandatory law.

22. Countries With Restricted After-Sales Service

Due to logistical, customs, payment, carrier, compliance, return-shipping, and operational limitations, THE GIC SHOP does not currently offer its standard voluntary return, refund, exchange, or after-sales warranty program for orders delivered to:

  • Brazil;

  • Argentina;

  • Russia;

  • Türkiye;

  • India;

  • Indonesia;

  • Cuba.

Customers placing orders for delivery to these jurisdictions should carefully consider this limitation before completing a purchase.

To the extent THE GIC SHOP accepts an order for one of these jurisdictions, the order may be treated as final sale under our voluntary commercial return program.

However, nothing in this section is intended to exclude, waive, or restrict any statutory consumer right, legal remedy, or mandatory warranty that cannot lawfully be waived under the applicable law governing the transaction.

23. Return Authorization Required

Customers must contact THE GIC SHOP before sending any product back.

Please contact:

support@thegicshop.com

After reviewing the request, our customer service team may provide:

  1. Return approval;

  2. An RMA / Return Authorization or other return reference;

  3. The authorized return address;

  4. Packaging and shipping instructions;

  5. Any additional documentation required for the return.

The applicable return address may vary depending on the customer's location, product, warehouse, supplier, or service requirements.

Do not automatically return a product to the sender address printed on the original parcel.

The sender address shown on a shipping package may belong to a logistics provider and may not be an authorized THE GIC SHOP return facility.

24. Unauthorized Returns

Products returned without prior authorization may not be accepted, processed, or refunded.

Unauthorized returns may not be accepted or refunded.

THE GIC SHOP is not responsible for loss, delay, misrouting, destruction, or additional costs associated with a product sent to an unauthorized address, except where applicable law provides otherwise.

25. Return Shipping Responsibility

Customers must follow the return shipping instructions provided by THE GIC SHOP.

Where the return results from a customer-side decision, the applicable return shipping charge will be handled in accordance with this Policy.

Where THE GIC SHOP confirms that the return is required because of our fulfillment error or a qualifying manufacturing defect, THE GIC SHOP will provide appropriate return instructions and will not charge the customer the standard customer-return shipping deduction.

Customers should retain their return tracking information until the return and refund process has been completed.

26. Fraud, Abuse and Misuse of the Return Program

THE GIC SHOP reserves the right to review and, where reasonably justified, reject or restrict return privileges in cases involving suspected:

  • Return fraud;

  • Repeated abusive returns;

  • False damage claims;

  • Manipulated evidence;

  • Wardrobing or temporary use;

  • Product substitution;

  • Empty-package returns;

  • Fraudulent payment activity;

  • Abuse of promotional programs;

  • Other dishonest conduct.

THE GIC SHOP may request additional evidence before approving a refund where reasonable fraud or abuse concerns exist.

This section will be applied subject to applicable law and does not affect mandatory consumer rights.

27. Relationship With Other THE GIC SHOP Policies

This Return & Refund Policy should be read together with THE GIC SHOP's:

  • Legal Notice

  • Terms of Service

  • Shipping Policy

  • Warranty Policy

  • Privacy Policy

Each policy addresses different aspects of the customer's relationship with THE GIC SHOP.

Where there is an apparent ambiguity or inconsistency between voluntary commercial policies, THE GIC SHOP may interpret and administer its policies in accordance with the nature of the transaction and the circumstances involved, to the extent permitted by applicable law.

Mandatory statutory consumer rights that cannot legally be excluded or modified remain unaffected.

28. Changes to This Policy

THE GIC SHOP may update or modify this Return & Refund Policy from time to time due to changes in:

  • Products;

  • Logistics;

  • Shipping providers;

  • Warehouse arrangements;

  • Payment systems;

  • Business operations;

  • Commercial policies;

  • Applicable laws or regulations.

Unless individual notice is specifically required by applicable law, THE GIC SHOP is not required to separately notify every customer of each policy update.

The latest version published on thegicshop.com will constitute the current version of this Policy from its stated effective or update date.

29. Reservation of Rights

To the fullest extent permitted by applicable law, THE GIC SHOP reserves the right to review the facts and supporting evidence associated with each return, refund, damage, delivery, or after-sales claim and to determine the appropriate remedy under this Policy.

Nothing in this Policy gives THE GIC SHOP the right to exclude or override mandatory consumer protection rights that cannot legally be waived.

30. Contact Us

For cancellations, returns, refunds, damaged products, delivery issues, or other after-sales matters, please contact:

THE GIC SHOP

Operated by
HONG KONG GOOD LUCK INDUSTRY LTD.

Website: thegicshop.com
After-Sales Support: support@thegicshop.com

Please include your order number and a clear description of the request when contacting us.

Where photographs or videos are relevant to the claim, please include them in your initial communication whenever possible.

© 2026 THE GIC SHOP. All Rights Reserved.